BoB Financial Solutions Looking for AVP / Manager – IT (Application Support) at India Full Time

Key highlights of the role are listed below (purely indicative and not limiting):

This position is responsible managing the day to day production support of IT applications. The Role and responsibilities of this position include:

Lead a team of application support, IT Operations

Manage and own the Incident Management Process

Managed IT initiatives for implementation, roll-out for IT applications like Credit Card, Merchant Management Systems, Customer Service Platforms such as Customer Portal

Technical & Functional support to business and vendors

Participate in requirements and architecture debriefs with the team to assess feasibility of the solution and identify needs for design and implementation

Taking initiatives to provide innovative technology inputs for product setups, operations, marketing etc.

Managing software vendors for developments, delivery, implementation & support etc.

Business co-ordination for all technology matters

Assist with integration of testing tools and procedures with development and build tools and procedures.

Provide input to application/infrastructure scalability

Lead and prioritise team’s work load

Plan application releases and configuration changes

Change Management, Incident Management, Implementation, Development & Project Management.

Interact with internal teams and external 3rd party vendors to troubleshoot issues/bugs

Achieve & manage SLAs

Maintain application monitoring, performance tuning and testing

Manage application/patch implementation, backup and roll-back plans

Perform ETL activities on Oracle/SQL Database

Write SQL queries basis requirement of Operation & Business

Ability to drive compliance & process adherence

Applicants should possess the following attributes:
Clear understanding of ITIL framework

Enterprise applications and integration with various core applications

Incident and Change Management

Lead Inhouse development projects

Oracle RDB 11,12 – Basic Admin Knowledge.

PL/SQL development – Oracle/ MS SQL (5-7 Years)

BI Reporting Tools (1-2 Years)

Hands on Java and .Net, Operating systems, Web Servers

Process Re-engineering and Automation

Vendor Management

Knowledge and Experience with Software Deployment Lifecycle concepts and application

Company Introduction

BOB Financial Solutions Limited is a wholly owned subsidiary of Bank of Baroda and a Non-Deposit Accepting Non–Banking Finance Company (NBFC). BFSL was established in the year 1994 to cater to the need of rapidly growing credit card industry in a focused manner. BFSL is one among the pioneers in Indian card market and was the first nonbanking company in India to issue credit cards.

The Company’s core business is credit card issuance and consumer lending. It also provides support to Bank of Baroda by carrying out its merchant acquiring operations.