Bongtech Solutions Pvt Ltd Looking for Tele Caller Executive(IT for Software Sales) at Tollygunge, Kolkata, West Bengal Full Time

Job Description:

Tele callers are the individuals who initiate telephonic contact with prospective or existing clients to generate leads or sales. They must be proficient in language displaying excellent verbal communication. Varying on specific job profiles, the candidates have to take up inbound marketing calls which are there for handling queries or other issues pertaining to the product or service.

Roles and Responsibilities

• Customer Service for IT Product & Service, and Customer Support.
• Responsible for outbound calls and regular follow up.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
• Explaining the product features in detail.
• Address all the issues / grievances of customers and provide the right customer experience.
• Capture the insights from customer interactions and share it with the internal team.
• Strictly adhere to the process requirements.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Ability to learn about products(Software) and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

• Answering phones and explaining the product and services offered by the company.
• Contacting existing customers as well as prospective customers using scripts.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Making recordings of all the sales phone calls and sales deals.
• Taking and processing product orders in a professional manner.
• Maintaining the database of the customers on a regular basis.
• Suggesting solutions based on customer’s needs and requirements.

Job Type: Full-time

Salary: ₹10,000.00 – ₹15,000.00 per month

Schedule:

Ability to commute/relocate:

• Tollygunge, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 2 years (Preferred)
• tele sales: 2 years (Preferred)
• total work: 3 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91 7439524745