The position will be acting as global 1st and 2nd level support in the area of smart manufacturing which includes MES, I4.0, Robotic Automation (RPA), AI and visual inspection. Works well with key users to provide system support and to implement enhancement requests as part of change management process or projects. He/she will apply commonly used concepts, standards, best practices and procedures within the existing Global Competence Team. Develops technical specifications, performs IT Tests and creates documentations as well as end user training contents regarding his/her functional areas to ensure the system is being used properly and meets business needs.
Key Roles & Responsibilities
Develop, setup, test, implement and rollout global system configurations to provide common smart manufacturing solutions for multiple locations.
Support mobile apps based on SAP FIORI for e.g. maintenance and quality processes.
Provide support within area of responsibility for global, regional/local IT teams.
Monitor system functions as well as interfaces to assure consistent system operations.
Participation in creation of global BorgWarner standards, improvement of best practice approach
Identify alternatives for process improvements / enhancements
Ensure application and data consistency of standard application platforms through change- and release management incl. relevant documentation
Provide solution/configuration templates including documentation and training contents for deployment
Preparing training Documentation material and conduct training to key and end users
Take responsibility for the overall success of assigned projects and tickets.
Successfully manage the relationship with the client and all stakeholders including third parties/vendors.
Update and maintain project documentation, user guides, manuals and other related materials, and share knowledge.
Qualifications & Additional Requirements
A bachelor’s degree in business informatics, computer science or a related field.
5+ years’ experience in the area of Manufacturing Execution Systems (MES), 3+ years of experience in the other areas of responsibility as well as SAP ERP, preferably in automotive industry
Knowledge of SAP Warehouse Management (WM) and Production (PP) would be beneficial.
Knowledge of SAP Fiori technology would be beneficial.
Knowledge of Agile methodology would be a plus.
Experience to work in a support role and communicate well with global/regional IT teams, internal customers, and suppliers.
Ability to prioritize multiple projects, work under tight deadlines, and handle changing priorities
Ability to provide technology solutions that meet the business needs, scope, time & cost
Results oriented with strong problem solving and analytical skills
Fluent English speaking
Willing to reflect support for different time zones partly to own working hours.
Consider and seek out the impact of his/her actions within the team. Actively seek collaboration with internal and external team members
Internal Use Only: Salary
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