Bosch Group Looking for IT Operations lead : Data Analytics (SAP BI) at Bengaluru, Karnataka Full Time

As IT Operations Lead you oversee the support and operations of the Data Analytics Solutions at TT with an efficient end-2-end approach and ensure a business adequate level of support/operation with the respective support/operation units. You will be responsible for the Integration of support and design & build activities in projects and decide on the appropriate integration scenario and adjusts the scenario if required

MAIN TASKS AND RESPONSIBILITIES

• Participate in IT Product/Solution release planning. Oversee impact of IT Product or Service changes and derive respective measures. This includes release planning, versioning, patches, changes of Solution, IT Products and Services.
• Manage escalations as problem owner for all “run” aspects in the lifecycle of the IT-Solutions. Acts as “caretaker” for all end2-end operation issues arising in the respective GE
• Takes responsibility for maintaining required operational documentation (ITOM, SLA, CMDB, etc.)
• Suggest and promote service and quality improvements on an ongoing basis to continually improve quality and customer satisfaction for the IT-Solutions and Products. Communicates proactively with unit counterparts (GE and CESUM) to provide information on downtimes, maintenance windows, service improvement plans etc
• Secure transition, integration and deployment of new or changed IT Product/Solution into existing GE-Landscape. Close Integration of Support and design & build activities: Decides on the appropriate integration scenario and adjusts the scenario if required, considering requirements from SRE
• Own the running interface in our solution landscape and take care.
• Provide regular reports on IT-Product/Solution performance and availability
• SLM: Configures, monitors, operates, maintains and continuously improves the IT Product/Solution according to the agreed service and operational targets. (Without definition and negotiation)
• close cooperation with the CESUM according to defined processes
• Follow and use the respective templates, processes and regulations from Solution Excellence

Qualifications

• Completed Studies in the field of Business Information Systems, Computer Science, Business Administration or similar
• Expert knowledge Data Analytics (SAP BI and/or non SAP BI), basic knowledge of programming languages (preferred: ABAP or Javascript)
• Expert knowledge of the dependencies between Data Analytics solutions and the corresponding IT Products and IT Services regarding the respective ContinuousDelivery/-Deployment/-Integration activities.
• Expert knowledge of ITIL processes (Incident-, Problem-, Asset-, Crisis-, Service-, ChangeManagement, etc.)
• Strong technical knowledge in application and infrastructure especially within the focus area of his/her IT solution
• Good analytical and problem solving skills
• Proactive communication skills
• Good understanding of performance metrics (KPIs, SLAs, OLAs) and business needs
• Experience and good understanding of project execution regarding operational topics (e.g. IT-PEP)
• Expertise for Service Level Management Process
• Knowledge of the required templates, processes and regulations from the Solution Excellence Organization
• consulting and collaboration skills, high customer orientation
• Languages: English (fluent, written and spoken)