Boston Consulting Group Looking for IT Lead Engineer – Meeting Experience (SaaS Engineering) at New Delhi, Delhi Full Time

BCG is looking to provide innovative ways to support and improve our users’ collaboration experiences as they return to the office. The meeting experience team provides strategic expertise for, and support of, several core collaboration tools including Zoom, MS Teams Conferencing, Webex, Miro and a variety of other supporting applications. Working in an agile environment, the SaaS engineering team also takes ownership for updates and improvements to existing services and the implementation of new solutions into the business. This requires the ability to think outside the box, combine new and existing technologies together to create simple, smart, secure, and connected solutions.

In partnership with your team members, your duties may include:

Designing and implementing technical solutions for several defined (and potentially undefined) use cases

Leveraging existing technology within BCG and seeking out new technologies to aid with solution design

Working in close partnership with several other teams in BCG to ensure any solutions are supportable and complement existing services within the business

Facilitating testing and creating end user documentation for new solutions and significant changes

Supporting other areas of BCG Digital Collaboration team as needed

YOU’RE GOOD AT

Entrepreneurial and creative thinking to develop concepts and solutions to resolve the firm’s most challenging collaboration needs

Strong comprehensive problem-solving skills to identify and resolve issues quickly

Working independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand

Effectively handling difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency and empathy

Strong analytical skills, detail-oriented, and quality-minded

Working in an agile environment and using Jira to create, manage, and track stories

Exceptional verbal and written communication and presentation skills

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Deep understanding of the virtual conferencing and digital collaboration market and the shift toward hybrid working

Strong knowledge of conferencing tools, particularly Zoom and Teams, and the integration points between conferencing tools and in-room A/V technology and other applications

Knowledge of room booking tools such as Exchange Room Finder, and FMSystems Reserve, with experience integrating them into the conferencing landscape.

Knowledge of virtual whiteboarding tools such as Miro and MS Whiteboard, including how to provide an inclusive whiteboarding experience both in a physical room and for those joining remotely.

Experience within complex enterprise organizations where multiple collaboration services co-exist and being able to identify and solution for pain points and gaps

YOU’LL WORK WITH

This individual will collaborate with other BCG information technology teams such as Identity, Information Management and Hosting to ensure alignment with BCG’s overall IT architecture plan.