Implement custom as well as out of box solutions related to search engine and basic relevancy.
Developing, maintaining, and enhancing a suite of tools that evaluate the influence of search engine enhancements on relevance.
Identifying use cases in which relevance under performs.
Interact with user/user groups to understand issues and enhance search satisfaction.
Work on search enhancements and implementation using CI/CD pipeline on AWS cloud.
Implement plugins and custom pipeline for Search time customizations
Work with QA team and provide guidance on testing
Collaborate with product team to design solutions and assist with special projects.
Participate in agile ceremonies and work closely with our product owner, scrum master, and analysts to prioritize work to be delivered each sprint.
Analyze and troubleshoot issues and bugs which cannot be resolved by L2 support team.
Contribute to troubleshooting, training, documentation, and support activities
Maintain documentation of system functionality and operational workflows
YOU’RE GOOD AT
The ideal candidate will have good search implementation experience, strong collaborative and execution capabilities, good communication skills, a practical and flexible mindset, and high attention to detail and work quality. You thrive in a work environment that requires strong problem solving, analytical and decision-making skills, and independent self-direction, coupled with an aptitude for collaboration and open communication.
Search Engine
Fundamental search engine concepts (For example: Crawling, Indexing, document processing, faceted refinement, relevancy boosting concepts like TF-IDF bag-of-words document models and inverted indexes).
Relevance configuration basics and be aware of basic relevancy concepts like precision and recall.
Relevance evaluation in production environments using clickstream metrics such as click-through and conversation rates
Good steward of the platform and look out for long term health and sustainability of the system
Create high-quality technical documentation
Good analytical skills and ability to execute data driven analysis.
Ability to adhere to enterprise level design architecture guidelines.
Attention to detail, well organized, and able to set priorities and take decisions
Working well independently as well as part of a team bringing a sense of urgency to the tasks at hand
Interpreting rules and guidelines flexibly to enhance the business and aligning with BCG’s values and culture
Exhibits ownership and accountability for the tasks assigned.
Being flexible to be available outside of normal business hours for international calls as needed. Work from home options are available, with hybrid working model
Automated Testing
General principles of automated software testing
Application of A/B testing techniques to evaluate changes and predict production level performance
Communication and collaboration, with a customer service mindset
You enjoy working on a team and collaborating with others. You’re confident and willing to actively engage customers and Search team members. You bring a positive, can-do attitude
You’re good at understanding and empathizing with customers, responding to their needs with the right level of urgency and professionalism. You’re good at listening, asking the right questions, suggesting different options
You are able to translate technical use cases for stakeholders and able to project impact based on data driven analysis.
Your listening, speaking, reading and writing in English is excellent. Your communication is clear, succinct, professional and polished
Computer Science
Strong knowledge of object-oriented programming, systems level programming, REST services, databases, and distributed message brokers
Experience with software engineering best practices including Agile methodologies, source control, and release management
Experience with the following a plus:
Amazon AWS environments and services
Data science, machine learning, and NLP
Storage/retrieval of data to/from SQL server/snowflake in Python/C#
YOU BRING (EXPERIENCE & QUALIFICATIONS)
4+ years experience working on search products
Good knowledge and hands-on experience with one or multiple search engines (e.g.: Sinequa, Elastic Search, Solr, Coveo, Attivio, LucidWorks, Amazon Cloud Search, Google Cloud Search, SharePoint search)
Expertise in agile principles and ways of working
Experience working with JIRA or similar tool preferred
Good to have Sinequa certifications
Good to have proficiency with C#, ASP.net, Python, JSON, API integrations, reporting, dashboards.
Good to have experience with integrations, e.g. REST, SOAP
YOU’LL WORK WITH
Search team members on search deliveries and operations.
Every member of your squad including Product Owners, Scrum Masters, Software Engineers and QA Engineers
Internal customers, translating needs into user stories and engaging users as needed
Technical members of other Tribes and teams
Other members of your Chapter
ADDITIONAL INFORMATION
Workplace and travel
Flexibility in working from home. Travel 1-2 times per year.
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