Grade JResponsible for processing requisitions, placing orders for goods and services, monitoring orders until the invoice is processed and supplier is paid, and resolving blocked invoice queries, in order to meet the Service Level Agreements and Operational Level Agreements for procurement operations.
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Key Accountabilities and challenges
End to end Procure to Pay Knowledge from Invoice processing to Payments
Troubleshoot stuck payments and share timely status with Suppliers
Handle all incoming calls/emails/tickets/Live chat
Resolve issues and escalate to the relevant channel if/when required; however, providing first level resolution is of utmost importance
Coordinate with multiple Accounts Payable team, Buyers, Vendor Master, IT if required, to provide final resolution to the recipient.
Provide training in relation to Ariba Usage to Supplier and Buyers
Provide training to suppliers for PO confirmation, service entry sheet and Invoice submission.
To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails.
Timely and relevant customer feedback and status update
Due Diligence:
Conduct daily checks to avoid duplications in logging of calls, emails & tickets
Check for accuracy of the details logged
Analyse the contents of the tickets and assign it the relevant resolver group
Ensure that all tickets are closed accurately, whilst adhering to processes at all times
Participate in continuous improvement initiatives by proposing system and process enhancements
Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners
Qualifications, Competencies & Mindset
Essential Education & Experience
Bachelor’s Degree in Management, Business, Finance, Accounting, or related field
Minimum 3-5 years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects, strategic thinking, relationship management and processes
Strong understanding of source to pay and general accounting practices
Proficient in PSCM applications including ARIBA, SAP and Salesforce
Direct process management experience including best practices, driving innovation, continuous improvement, technologies, processes, procedures and tools
Experience of working cross culturally and in an international environment
Ability to communicate and influence across different levels in the organisation
Engaging and collaborative way of working
Resilient and experienced in working in multi-faceted environment
Mindset
Own your success – Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices
Think big – Actively builds own knowledge, capabilities and skills for the future; Values teamwork and collaborates to achieve results
Be curious – Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers
Effortless customer experiences – Understands customer needs and delivers digital seamless self-service customer experiences
Digital first – Applies creative digital solutions to solve problems
Key Competencies
Operational Excellence – Has a sound understanding of process and workflow streamlining, problem resolution and change management
Risk Management – Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans
Change Management – Builds energy around a change using a systematic approach to transition from the present to the desired state
Decision Making – Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk and financial expertise to make appropriate decisions and derive insights
Relationship Management – Establishes and maintains relationships with peers and internal business partners to achieve results
Business Acumen – Identifies new or alternative approaches to performing business activities more efficiently
Entity
Finance
Job Family Group
Procurement & Supply Chain Management Group
Relocation available
Yes – Domestic (In country) only
Travel required
Negotiable
Time Type
Full time
Country
India
About BP
FINANCE
Join us in a crucial time of transition. We are bringing all of our finance and procurement activities for the group into one place, enabling better work.
For you this means working with us on:
Compliance – efficiently delivering external reporting requirements to ensure we continue to meet our regulatory obligations in all jurisdictions, supported by robust control environment across all three lines of defence.
Stewardship – laying out a robust finance framework and providing ongoing management of the balance sheet and portfolio execution, supported by effective advocacy to the market.
Performance – facilitating the effective allocation of capital, development of business plans and coordination of business performance interventions to ensure a consistent delivery between strategic aspirations, operational forecasts and delivered outcomes. Furthermore, you will be responsible for value creation through mergers and acquisition-led deals, commercial negotiations and integration of business opportunities.
Transformation – driving digital transformation (centralising, digitising, optimising) across all elements of the finance entity to achieve sector-leading cost-performance.
Experience Level
Entry
Legal disclaimer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.
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