Bpac It Solution Hiring For JUNIOR HARDWARE SUPPORT ENGINEER at Delhi Full Time

Responsibilities
*Research and identify solutions to software and hardware issues
*Diagnose and troubleshoot technical issues, including account setup and network configuration
*Ask customers targeted questions to quickly understand the root of the problem
*Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
*Provide prompt and accurate feedback to customers
*Refer to internal database or external resources to provide accurate tech solutions
*Ensure all issues are properly logged
Prioritize and manage several open issues at one time
*Follow up with clients to ensure their IT systems are fully functional after troubleshooting
*Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
*Maintain jovial relationships with clients
Requirements
*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Job Types: Full-time, Internship