BPAC IT solution Looking for IT Help Desk & Remote Support Engineer. at Delhi, Delhi Full Time

IT Help-desk Engineer + Remote Support + Support Coordinator – with minimum 1-year experience in similar role. Job: Monitor & manage all support jobs & projects, remote support the field support team, provide remote support to clients, reporting and analytics, client satisfaction, manage, monitor & update the Help-desk Ticketing system.

Responsibilities:
Provide remote support to clients.

Monitor servers and desktops using RMM.

Monitoring & replying support emails & enquiries.

Manage, Maintain, Update & Monitor HELP-DESK Ticketing system on daily basis with accurate and timely information.

Monitoring & Managing appointments & schedules of technical team.

Track & Monitor ongoing jobs & support.

Monitor & managing devices under support contract.

Ensure High level of Client satisfaction.

Responding to complaints/suggestions from customers and give after-sales support.

Track target achievements & monitor performance of each support engineer.

Processing of all jobs with accuracy and timeliness.

Timely Invoice timely to the clients in coordination with sales & finance department.

Skills:
Remote IT Support & Help-desk experience.

Strong expertise in configuring, installing and troubleshooting – Desktops.

Strong expertise in configuring, troubleshooting – Windows Servers.

Strong expertise in configuring, troubleshooting – network.

Strong expertise in Active Directory, DNS, DHCP and TCP/IP.

Strong expertise in Configuring & Maintain basic Routers & Switches.

Strong expertise in configuring, installing and troubleshooting – Backup systems & NAS devices.

Excellent phone & email communication skills.

The capacity to work well on your own or in a team.

Ability to manage your time and plan your day effectively.

Ability to manage your teams time and plan your team’s day effectively.

Requirements:
Should Have Minimum 3 Years Hands on Experience in IT Technical support.

Should Have Minimum 2 Years Hands on Experience on HELP DESK SYSTEM.

Good Knowledge of IT Technologies & products.

Good written & oral command over English Language is a must.

Excellent knowledge & hands on experience in Internet, email, MS office, especially MS Word & Excel.

Demonstrated track record of performance and commitment

Can easily adopt new environment.

Ability to hit deadlines and work under pressure.

Job Type: Full-time

Salary: ₹20,000.00 – ₹40,000.00 per month

Experience:
IT Support: 3 years (Required)

Desktop Support: 3 years (Required)

Backup systems & NAS devices: 2 years (Preferred)

Remote IT Technical Support: 2 years (Required)

Windows Server Support: 2 years (Required)

Network Support: 2 years (Required)

Help Desk Ticketing System: 2 years (Required)

Location:
Delhi, Dwarka Mor

Language:
English (Required)