Brandmuscle Looking for IT-Helpdesk Support (Fresher)_Rotational Shifts at Noida, Uttar Pradesh Full Time

The Help Desk Specialist is an integral part of the IT Help Desk team, which is responsible for the management, maintenance, and repair of all employee technology assets, including PC’s, software, peripherals, and other technology related systems to ensure a best-in-class experience. Help Desk Specialist supports a world-class support experience through implementing recognized industry best practices, along with emerging industry practices. The ability to assess, troubleshoot, and resolve technical issues while interacting with employees, managers, and local Technology Engineering staff is essential for success in this position.

Responsibilities

Efficiently and effectively, respond to online requests, telephone calls, and emails requests for technical support remotely.

Document, track, and monitor the problem using applicable systems and tools

Coordinate and accommodate a variety of priorities in a fast-paced environment

Troubleshoot and resolve technical issues and escalate to the Technology Engineering team when warranted

Demonstrate a hands-on, high energy work ethic and champion a team player attitude

Participate in team collaboration through idea-sharing and brainstorming sessions

Ability to follow a well-focused work plan that results in measurable success.

Coordinate with other teams or specialists to resolve an issue.

Monitor IT Infrastructure and follow SOP to report and escalate issues.

Responsible for the resolution of escalated issues of higher difficulty

Requirements

Bachelor’s degree in Information Technology, or a related field preferred

Strong knowledge of Microsoft desktop (Windows WIN7/10) and basic knowledge of server systems, MS Exchange/Office 365/Outlook, Active Directory, remote desktop, and MS Office 2013/2017

Solid understanding of networking basics, such as TCP/IP, DNS, DHCP, routing, VLAN, VPN, and Wireless networks

Knowledge of Apple products preferred.

Provide excellent customer service

Excellent communication skills, both verbal and written is a MUST.

Detail oriented and self-motivated

Excellent organizational skills

Required to Work in Shifts

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