Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
At Brandwatch we pride ourselves on the level of support we offer to staff and our IT Team are a massive part in this. We are currently looking for a motivated and enthusiastic individual to join the IT Team based in the US.
The role of an IT Engineer is quite broad. In this role, you will support in the fullest sense the internal system needs of every Brandwatch employee worldwide. You should be as happy under a desk plugging in cables as sitting at it researching, or implementing the tools and working practices that are in place. Brandwatch staff will rely on the technical solutions you support and deploy, which enable them to deliver an efficient and reliable service to the company’s customers.
In the IT Team we see the needs of the end user as paramount and we pride ourselves on the energy, enthusiasm and approachability that ensures that they get the best support possible. Based in Chennai, you will be working closely with the IT Team in the UK, Europe and across the globe.
Job location – Chennai (Work from home until pandemic is over)
What you will do
Perform day-to-day support for the IT operations globally, dealing with support requests through to completion, particularly from users based locally in India.
Provide support primarily for macOS, but also a small number of Windows and Linux users.
Assist and support the IT systems administrators with the support, maintenance and management of end users services and devices.
Maintain contact with Brandwatch staff, advising staff on the best use of provided technology, implementing technological solutions, and carrying out IT inductions for new employees.
Process the procurement and management of hardware and software licences.
Support and mentor junior IT staff as they progress through their career. There will be opportunities to develop your technical skills in the full range of enterprise technologies and services that Brandwatch provides.
What you will have
Experience working in an business or education IT support role
Technical support and customer service experience in general
Hands-on Apple and MacOS support skills
Hands-on Windows and Linux support skills
Managing MacOS & Windows devices
Managing Google Workspace
Hands on scripting and system integration experience with bash, Python, Ruby and Powershell
Knowledge of one or more of : Apple deployment mechanisms/ Puppet/ JIRA/ Deploying systems in AWS/ MicroSoft Endpoint Management
Knowledge of ITIL or similar methodologies
Knowledge of Personal Data regulation
Excellent problem solving skills
Friendliness/professionalism under pressure
Good written and verbal communication skills
Ability to learn and developSelf motivation
What you will get
An open and informal working environment defined by high levels of personal responsibility
Opportunity to work with a global team based out across the globe.
A thorough on-boarding programme and access to online courses giving you the skills you need to succeed
A competitive salary package with a solid base
Paid time off
Medical insurance (covers each family member) & Personal accident insurance
Allowance for work from home equipments.
Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, communication is key, to ensure everyone’s voices are heard and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.
Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.
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