Bread Financial Looking for Manager IT Infrastructure at Bengaluru, Karnataka, India Full Time

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Job Summary

Primary objective is to manage, lead, and provide direction for infrastructure services. Primary functions include server management, hardware capacity, preventative maintenance, and work prioritization. Drives maximization of server functions and capacity planning, cost savings, solutions management, work prioritization and vendor interfaces. Drives relationship management by collaborating with external hardware and software providers and key internal partners including application owners and outsourced operations partner.

Job Description

Essential Job Functions:

• Design server solutions based on user requirements and adherence to technology architecture policies, guidelines and standards. Drives installation, configuration, and testing of server hardware, operating systems software, server utility programs, monitoring tools, etc. Manages server capacity, determining planning and implementation needs for new servers or capacity on existing servers, and server infrastructure upgrades
• Maintain documentation of server infrastructure. Determines infrastructure needs for redundancy
• Identifies and implements emerging needs and trends in systems management that collaborate with Telecom, Mainframe and Network for all of Retail. Drive cost saving through server consolidation and capacity maximization
• Oversees unplanned server maintenance, priority exceptions, and audit requests as necessary. Oversees all solutions management within operational budget, working within compressed timelines with allocated resources
• Drives scheduling of work and prioritization on all assignments. Oversees management of capacity and trending for system operations. Lead systems hardware and software support. Oversee preventative maintenance, required compliance and scheduled delivery. Drives the maintenance and improvement of monitoring agents deployment, configuration thresholds, and licensing tracking and administration across all platforms for all customers
• Drives initiation and implementation of server virtualization (i.e. VMware, Netapp)
• Drives vendor interface for system support issues and escalation
• Establish departmental goals and objectives for programs, projects on a regular basis
• Relationship Management within Server Management Function. Drive relationship management with application owners across all Retail delivering server management to VCARS, EcS, web collections, etc. Partners with OUTSOURCED OPERATIONS PARTNER Service Team and collaborate in policy creation for all of Retail. Drive and develop Vendor, Client, and Customer Relationships with software and hardware providers in partnership with Architecture/ Infrastructure. Partner with occasional Third Party Administration of contracts
• Drive resolution of escalated technological server issues, contractual vendor issues; resolve OUTSOURCED OPERATIONS PARTNER Cost analysis and resolution. Partner with Architecture/Infrastructure in strategic planning and development of system resources working in conjunction with Telecom, Mainframe and Network.
• Drive development of total systems solutions for all internal and external clients within Retail. Drive resolution of technical and non-technical design and implementation issues for all internal and external clients within Retail.
• Collaborates with contacts outside the division to resolve mutual problems to collaborate on work procedures, including team projects
• Oversees Servers Performance Monitoring function, including: Creates process that uses monitoring tools and scripts to gather server performance statistics, Creates measurement and analysis of application and server performance, Utilize performance data to prepare recommendations, Communicate recommendations to appropriate functional areas (Capacity Planning, Service Level Management, etc.), business, and technology owners

Reports To

Working Conditions/ Physical Requirements: General Office

Direct Reports: 3 to 5

Minimum Qualifications

• Bachelor’s Degree in Computer Science or Engineering
• Ten years or more

Preferred Experience

• Two years or more work experience in a Supervisor role

Knowledge, Skills And Abilities

• Negotiating
• Facilitation, Strong leadership skills
• Mainframe
• Network
• Telecom
• VCARs
• Capacity Planning

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded Bread Cashback American Express® Credit Card and Bread Savings products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its 7,500+ global associates and is committed to sustainable business practices.

• All job offers are contingent upon successful completion of credit and background checks.
• Bread Financial is an Equal Opportunity Employer.

Job Family

Information Technology

Job Type

Regular