Purpose of Role The responsibilities of this key role within Brennan’s Comms Implementation team is to
this is more of a customer solutioning role than an engineering role
Provide technical direction and support to Brennan Communications clients, Brennan IT engineers and staff
To work internally to build and maintain best practice network infrastructure and product architecture
To continuously improve the Efficiency and Excellence of Service Delivery as measured by KPIs
The role can be summarised as follows:
Design, architect and implement Brennan IT telecommunications networking products,
Continuously strive to improve Brennan IT’s existing telecommunications networking products,
Collaborate with the Implementation team and Core network team to test, lab and communicate new networking products,
Provide in depth technical analysis to the Implementation team (internal) and Brennan’s core network team,
Full knowledge of Brennan IT systems, telecommunications product templates, core network, and complex customers,
Escalation point for all technologies related to network services,
The position is expected to meet all agreed SLA metrics as contracted by Brennan IT and to minimize service impacts to customers within established cost parameters,
Act as point of contact for internal requests from pre-sales, solution architects, core and implementation team,
Analysis of complex switching and routing faults, including some support of security, and voice faults (initial triage, and troubleshooting)
Support the Service Desk in a major incident process and/or environment
Escalation point for vendor and client requests
Key Competencies Details Essential This role requires the follow Competencies and Experience;
Attainment of a current accredited Cisco or similar certification (CCNP / CCDP)
Extensive knowledge and experience in routing and switching, across both WAN and LAN.
Working knowledge of network security platforms.
Tertiary qualifications
Previous experience working in a similar environment
Strong communications skills.
Ability to work in a billable hours environment
Passion for customer service
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