Job Title : System Engineer ( Network and Desktop Support )
Location : Noida
Experience : 2+ year relevant experience.
Job Type : Contractual
Main accountabilities-
Support ICT infrastructure (IT hardware, software, network and telephony infrastructure)
administration, implementation and upgrades according to business and technical needs, in
accordance with IT strategy, best practice, change and configuration management.
Ensure availability of LAN, WAN, IPT, Internet connectivity and other IT services
Provide Local IT support to staff in 24 x 7 environment
Responsible for IT inventory management
Monitor GTI servers, O365, SharePoint Online, Defender, Video conferencing and
Mobile applications services and taking corrective action.
Ensure daily backups of all servers including conducting test restores
Ensure GTI systems with approved IT updates and software (IT software compliance)
Ensure restricted access to server room and physical security of IT equipment’s.
BCP management from IT support prospective
Technical Support and Vendor management Manage support call logs, provide technical
resolution within agreed period and follow up on escalated issues to meet operational
requirements.
Coordinate with Global IS and process teams for IT operations
Ensure timely first & second level of support as per the pre-defined SLA\OLA.
Escalate any problems/issues to relevant teams as required and follow up.
Vendor Coordination for appropriate and timely IT support in place
Raise IT procurement request on demand with adherence procurement policies
Job Type: Full-time
Salary: ₹165,438.73 – ₹446,011.62 per year
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Education:
Speak with the employer
+91 9818909268
Expected Start Date: 28/07/2023
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