BRIGHT FUTURE INDIA Looking for IT technical support officer at Allahabad, Uttar Pradesh Full Time

Technical support officers monitor and maintain the computer systems and networks of an organization

As an IT technical support officer, you’ll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.

You’ll cover one or more areas of expertise, depending on the size of the organization you work for. It’s common practice for a technical IT support team to be divided into first and second-line support, with the second-line support staff handling the more specialized queries that the first-line support could not deal with.

The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.

Alternative job titles include applications support specialist, help desk operator, maintenance engineer and technician.

Types of IT technical support
computer networks – installing, configuring and maintaining computers in large organizations
desktop support – providing direct user assistance
contract hardware maintenance – working for a business with contracts to maintain and repair computer hardware
vertical software applications – working for a supplier of a software application for a specific business sector, such as retail, travel or pharmaceuticals
managed hosting providers – ensuring clients websites and applications stay up and running and offering technical support.

Responsibilities

Individual tasks vary depending on the type of technical support you are providing, but in general, you’ll need to:

keep computer systems running smoothly and ensure users get the maximum benefit from them
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users’ accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
priorities and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
conduct electrical safety checks on computer equipment.

Job Types: Full-time, Fresher

Salary: Up to ₹30,000.00 per month

Benefits:

Schedule:

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 88890 56281