Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world’s most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.
As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.
Position Overview
Are you passionate about working directly with customers and immediately impacting their success? Are you driven by solving technical questions and issues? We are looking for someone who is passionate about providing efficient and accurate technical assistance to our growing customer base of online video publishers. The right candidate is a highly motivated person with experiencing working in a customer facing role. Candidates must have an experienced technical background, and a working understanding of web-based technologies, and high enthusiasm for customer success.
This role is based in Chennai. Being a part of the global team, this role will be interacting closely with Support offices in the US, Europe, Singapore and Japan, as well as with customers around the world.
Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.
Job Responsibilities
Researching issues, replicating technical problems, and communicating directly with customers to provide outstanding customer support via phone, live chat and email.
Analyze technical trends and recommend product and documentation enhancements.
Actively contribute to our online community and knowledge database for up-to-date customer information and solutions.
Qualifications and Required Experience
Bachelor’s degree (CS degree preferred but not required)
1-2+ years work experience in a Customer Focused position
Excellent communication skills and Strong customer focus
Exposure to online technical problem solving and triage
Proven analytical / problem solving ability.
Proven ability to work with the team to quickly and calmly resolve technical issues.
Understanding of internet technologies including browsers, networking, firewalls & proxy servers
Demonstrated ability to learn new skills quickly.
Ability to work independently and as a part of a team.
Required to be flexible, detail oriented and organized with the ability to multi-task.
Technical Experience
Strong technology background with a comprehensive knowledge of PC-based (Mac a plus) applications and basic network applications, including knowledge of browser compatibility issues.
Working knowledge of web-based technologies, including HTML, XML, FTP, JavaScript, and CSS
Familiarity and working knowledge with online video and rich media is preferred.
Exposure to video encoding applications is a plus.
Working knowledge of Internet Networking processes
Working at Brightcove
As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. We offer competitive benefits and compensation packages.
We offer flexible options to work in our Chennai office, remotely or in a hybrid set up (only exceptions are the roles that MUST work a certain way which we are finalizing soon). Whichever option you choose, we have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!
If you’ve gotten all the way to the bottom of this description, thank you for your interest in Brightcove! If this role sounds like something that is exciting to you please don’t hesitate to apply, even if you don’t meet all of our qualifications. We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Please note that while this job description is an accurate description of the role, it is also subject to change during the course of this search.
Send us your resume if you are interested and want to learn more!
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