. New customer on-boarding
. Data Migration
. user training
. Requirement gathering & Documentation
. Level-1 & level-2 support
. Must be detail oriented and organized.
. Must possess analytical skills.
. Must have excellent client service skills, good verbal and written communication skills and computer skills are required
. Must be able to perform under pressure with minimum supervision
. Keep up to date with technology and business tools relevant to the role
Job Summary:
. Working knowledge of MS SQL database and Microsoft excel
. Working knowledge of Programming Tool like .Net, Java, Reporting Skills
. Good written and verbal communication skills
. Track, log and respond to support tickets. Manage incidents and provide resolution to end users technical challenges.
. Ability to learn and master specific software
. Complex problem-solving.
Key Skills:
MS SQL Server, Application Support, MS SQL database, Technical support, good communication Skills- English, .NET, JAVA
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