Bristlecone Looking for Senior Software Engineer – IT Service Management at Delhi, Delhi Full Time

Job Title:
Senior Software Engineer – IT Service Management

Job Description:
ABOUT BRISTLECONE

Bristlecone is a leading provider of specialized digital transformation services for the intelligent enterprise. We empower our customers with speed, visibility, automation and resiliency – to thrive on change. By combining our industry focus, supply chain expertise, consulting-driven approach and proprietary accelerators, we create unmatched business value.

Our transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement and Digitalization are positioned around key industry pillars and delivered through a comprehensive portfolio of services spanning digital strategy, design and build, and implementation across a range of technology platforms. We are the strategic partner of choice for your ongoing transformation journey.

Bristlecone is ranked among the top ten leaders in supply chain services by Gartner. We are headquartered in San Jose, California, with 14 global hubs and over 2,100 consultants. Bristlecone is part of the $20 billion Mahindra Group.

ROLE DESCRIPTION

Develops relationships with external clients and organisations to assess their technology, support, and security needs

Provides client assessments, and pitches IT equipment and service packages during meetings or presentations

Offers innovative solutions that meet clients needs while remaining cost effective

Manages projects by creating timelines, adhering to budgets, and assigning staff members

Establishes client and sales goals, and tracks progress and other metrics

Maintains relationships with technology, software, and security vendors

Manages and assesses the performance of staff members who specialise in support, sales, and installation

Identifies staffing needs and works with human resources colleagues to pursue the hiring process

Specialises in IT needs and demands for a particular industry, such as academics, finance, or healthcare

Maintains familiarity with current and upcoming IT equipment, services, and other developments

Coordinates troubleshooting, support, and service for equipment and networks when necessary

Upholds a sense of customer service and measures client satisfaction

Attends industry events and trade exhibitions to learn about cutting edge product releases and newsIT Service Manager

QUALIFICATIONS

Bachelors Degree in Computer Science or a Related Field

Experience with Computers and Networks, Experience with Customer Service, Management, Leadership, Staffing

Written and Verbal Communication, Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure.

SOFT SKILLS

Excellent communication skills, verbal as well as written

Positive attitude with flexibility and maturity to work in a challenging client environment

Ability to drive project responsibilities in a dynamic and proactive manner

Ability to showcase three Mahindra RISE Pillars e.g. Accepting No Limits, Driving Positive Change and Alternative Thinking

EQUAL OPPORTUNITY EMPLOYER

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Information Security Responsibilities:

• Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.
• Take part in information security training and act while handling information.
• Report all suspected security and policy breach to Infosec team or appropriate authority(CISO).
• Understand and adhere to the additional information security responsibilities as part of the assigned job role.