Location: Noida, South Asia, IN
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Solution Architect
Purpose of job:
Enable and facilitate SSC in implementing technology solutions for digital transformation. Identify and Execute opportunities of innovation and business process optimisation. Help and participate in converting business requirement into actual technical solutions
Role context
British Council’s Shared Services Centre (SSC) is a wholly owned subsidiary of British Council Holdings UK, who is our parent organisation. All teams working in the SSC are entrusted with focussed roles and responsibilities that help us deliver value beyond BAU, which is considered as a given.
The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of gender, including transgender, marital status, sexual identity, religion and belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds
Information Security
Ensure that their workforce is aware of the information security policies and comply with them (including ISO 27001 and IGA related requirements)
Ensure due and timely reporting and actions for incidents of their respective functions
Main opportunities/challenges for this role
Accountabilities, responsibilities and main duties:
Solution Architect role will part of Automation team within Innovation Lab will be responsible for
analyzing business processes and identifying opportunities and implementing automation solutions.
Be the focal point of contact of Innovation lab for automation and technology solutions
Design technology solutions required to support different CoEs within the Innovation Lab
Liase with different GIS functions to support different initiatives within the Lab.
Analyzing, understanding and documenting the business processes in detail where required.
Develop AS-IS and TO-BE process flows.
Create Documentation functional and non-functional for the proposed solution and embed the incident, change management, Architecture Design, BCP, Disaster recovery, High Availability, HLD and LLD for the solution proposed.
Identifying and communicating the technical infrastructure requirements to deploy automation solutions
Configuring new RPA processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand using Automation Anywhere or Microsoft Power Automate or other application technologies.
Creating and maintaining solution documentation.
Problem solving issues that arise in day to day running of Client’s RPA processes and providing timely responses and solutions as required
Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
Creating and documenting test procedures and scenarios for the pre-UAT phases
Help define support models for technology and solutions adopted/developed by Innovation Lab
Identification of opportunities of innovation and business process optimisation and help in converting those opportunity into the real technology solutions.
Participate in creating future Integration strategy and its impact on ongoing Programmes.
Lead specific top priority Use Case designs, like Customer Experience Journeys (or other), from solution Integration perspective
Bridge with GIS relevant team to find out the opportunities and capabilities which can be realized with in SSC.
Plan and execute for capacity creation of Automation with SSC through academies and training and development leveraging OEM, public and specific training resources
Monitor and manage capacity of the technical resources in automation environment, (software, Hardware, licenses, templates, technology consultant and SMEs etc.)
Develop and create business cases for management approval of investments required in automation based on opportunities and strategy
Manage and maintain the technology hosted over the cloud and creates the availability plan (Maintainability, reliability and serviceability) of the technology.
Implementation of IA eco system detailing IT architecture, identification, development, deployment testing & production frameworks,
Handling IT Risk Management in BOT Environment, managing and governing the information security and compliance,
Day to day configuration, support, monitoring, installation and maintenance of machines, servers & their configurations,
Coordination and Management of required technology, integration and application / systems access management,
Integrating support system for Bot environment with organization ticketing system and managing the change & incident management of BoT environment,
Availability Management for all the infrastructure, service, applications and products.
Managing security protocols/standards
BoT Access Management and scheduling,
Managing IA eco system detailing IT architecture, identification, development, deployment testing & production frameworks,
Support for technical training sessions and ensure development of the entire Centre of Excellence staff and other staff members to create internal capability,
Implement BoT Performance Monitoring System,
Responsible for integrating BoT environment risk with Central Risk Repository through liaison with Central Risk Management team.
Qualifications
Min/essential – BE/B.Tech /B.Sc. in Computer science/Information technology
Role specific knowledge and experience
Experience in designing, developing and implementing the automation technology solutions
Exposure to both classical and modern cloud-based integration technologies
Experience in handling senior stakeholders, ability to convince others of her/ his vision and manage disparate Architects opinions into common vision
Proven technical experience in an IT programming development environment in Automation Anywhere
Hands-on development experience Microsoft automation platforms Power automate / – .NET / VB is preferred
Advanced knowledge of Microsoft packages such as MS Excel (VBA scripting), MS Visio, MS Access, MS Word
Solution Architect (with PM experience) with expertise in leading large business transformations and IT Integrations in a heterogeneous environment
Experience in designing, developing and implementing the technology solutions for Automation, chatbot.
Relevant exposure to error handling and recovery strategies in the RPA, chatbot and other automation.
Experience in managing operations and handling of day to day planning and execution of Automation ecosystem.
Knowledge of programming in Java and HTML, Cloud environment
Experience in programming in VB, C#, .NET
Working experience on mainframe systems and remote applications like Hyper-V, CITRIX.
Further Information
Pay Band – 8
Contract Type – Indefinite
Department/Country- COE / India – Noida
Closing Date (Time) – 13th September 2022 (IST -23:59)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email [email protected]
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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