You’ll have the following responsibilities
Configuration Management within their designated contracts and will give input into setting the processes for Change Control and/or Configuration Management across their contracts
Ensuring that Change Control functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer’s service.
Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS. In order to do this effectively they would need to have relevant professional/ technical ITIL knowledge.
Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
Active participation with transformational activities
Recommends and influences Change Control and/ or Configuration Management process including automation and improving the existing process and decides on communication and implementation of this.
Be cleared to the required security level to ensure compliance to contractual and governance requirements
Responsible for implementation of Asset Management and/or Configuration Management within their designated contracts and will give input into setting the processes for Asset Management and/or Configuration Management across their contracts
Ensuring that Configuration and Asset functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer’s service.
Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS. In order to do this effectively they would need to have relevant professional/ technical ITIL knowledge.
Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
Active participation with transformational activities
Recommends and influences Asset and/ or Configuration Management process including automation and improving the existing process and decides on communication and implementation of this.
Delivers appropriate governance and risk assessment and final decision on proceeding with complex change across the customer base.
Participation with any new business coming into the team
Be cleared to the required security level to ensure compliance to contractual and governance requirements
Leadership accountabilities
Significant Contribution to Transformation
Willing to adapt to a challenging or complex Environment
Works collaboratively to develop better ways to work together
You’ll have the following skills & experience
Skills
The ability to interact successfully at all levels of the internal and customer organisations
Excellent communication and negotiation skills
Strong ability to persuade and influence client and stakeholder relationships
Organisation / prioritisation skills
Developed communication and diplomacy skills
Some contracts may require full security clearance
Self-starter capable of working off own initiative
Highly customer focused with excellent interpersonal, influencing and communication skills
Good methodical and organisational skills
Ability to work to tight deadlines across multiple tasks
Experience
Proven track record of working collaboratively to develop better ways to work together
Thorough understanding of customer/contract or programme and knowledge of BT products
Knowledge and experience of ISO20k and ISO27001 standards, working in an ITIL conformant organization.
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