Type of contract
Permanent
Grade
Standard
Area of Expertise
Business Services
Region
Middle East, India and Asia
Office / Project Location
Mumbai
Ref No
6070
We are looking for a dynamic self-starter who is resourceful and works well under pressure with 3 to 4 years of core IT experience in end user support, local IT infrastructure support, vendor management, remote support, and IT asset lifecycle management.
Main purpose of the job:
The successful applicant will be in charge of maintaining and supporting equipment and infrastructure of the official IT system and manage business applications, with the helpdesk support who is the first point of contact of all IT issues. This is a busy and interesting role in the BH, which we are looking to fill with an individual who a team-player is willing to adapt to the requirements of the position, which may vary during your time at the practice.
Main duties and responsibilities:
IT Administration, User Support, Change and Security:
Act as a local break/fix point contact for users on IT and be responsible for advice on use of systems form Mumbai location.
Ensure all IT support requests are logged with the global IT helpdesk team and allocated appropriately to the right team.
Stakeholders’ management: Attend VIP users proactively to resolve their queries related to IT.
Proactively maintain, reporting incidents and degradations in performance promptly to the Helpdesk and escalating through the correct channel (Regional IT Manager) where necessary.
Act as single point of contact for changes for Mumbai location to change management team.
Liaise with the Helpdesk to resolve IT issues and act as 1st point of contact for onsite technical visits.
Administer user accounts e.g., requesting new account creations from the Helpdesk, and to unlock, disable, enable and reset passwords via helpdesk.
Use administration tool to grant access to the BH shared area and apply permissions to folders.
Add/remove/manage users to printer groups and manage scanner accounts.
Follow and work inline with IT Security Procedures.
Manage the server backup process. Ensure backups are successful and troubleshoot report issues to wider global IT Team.
Management of IT consumables e.g. toner cartridges
Manage security patch vulnerability remediation.
Provide backup ITSO support to other AIME regions during absences of local ITSOs at respective locations.
Hardware:
Hardware lifecycle Management: Review, procure, install and maintain hardware equipment (e.g., desktops, laptops, printers, servers (depending on clearance) and Smartphones).
Manage a small pool of ‘hot’ spares of desktops and laptops as well as server spares and order replacement spares to replenish those used to resolve a fault.
Rebuild desktops and laptops when required as instructed by the Help Desk/software management team.
Install and maintain hardware/peripherals and support cabling, switches, etc.
Maintain the Inventory of IT equipment.
Key Competences:
Proven work experience of 3 to 4 yrs as a Desktop Support Engineer, Technical Support Engineer or similar role
Working knowledge of office automation products and computer peripherals, like printers and scanners
OS: Current desktop and server operating systems.
Basic knowledge of Active Directory, IP configuration, DNS, DHCP
General troubleshooting knowledge related to hardware and software
Basic understanding and troubleshooting of SCCM/MECM software deployment on laptop/desktop.
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Desirable qualifications, skills and experience:
Fluency in English, Hindi and Marathi is desirable
Required competencies:
Collaborating and Partnering, Delivering Value for Money, Managing a Quality Service, Delivering at Pace
Educational qualification:
Any graduate degree
Why BuroHappold?
We are able to offer an opportunity to work with a global consulting practice and progress your IT career with our friendly, collaborative team. Working with a variety of software packages and becoming involved in a range of IT support initiatives, we will encourage your personal and professional development in all areas of IT.
Buro Happold is proud to be a practice of a diverse range of professionals. We actively promote inclusivity to enable every individual to reach their full potential, the more inclusive we are the better our work will be.
We are working to change the lack of representation of minority groups in the built environment, and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Diverse people with different experiences develop the most innovative and elegant solutions through collaboration.
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