Key responsibilities and tasks:
Technical Support: you will effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet.
Training: you will provide training courses for our customers: onsite and over the internet.
Applications Engineering: you will get to travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove out the software capabilities.
Demonstrations: you will provide technical sales support demonstration and competitive analysis (benchmarking).
Deliver demonstrations, both onsite and online, and attend our marketing activities such as tradeshows, webinars, and other promotional activities.
Provide technical sales support, to help our sales team configuring the proper solution for our prospects.
Create and localize contents, like videos, presentations, and sample files, to show how our software can improve different manufacturing workflows.
Develop and provide training to our customers and resellers, via web, classroom, or on customer/partner site.
Provide customer support, and report bugs and improvement requests to the software department.
Develop positive working relationship with all the stakeholders (customers and colleagues).
Communicate up-to-date information about new products and enhancements.
Develop process improvements to optimize the technical processes.
Train resellers and partners on the most recent version of the software
Relevant Experience
Should have at least 3 + years of experience in Application or Customer Service or in our domain (CAD/CAM)
sheet metal fabrication or steel plate processing, and CNC programming (familiarity with G-code)
3D Parametric Modeling
CAM programming preferred (3-5 axis machining)
Experience with our software solutions preferred (SigmaNEST)
Proficiency with MS Office
Experience with Oracle NetSuite preferred.
Basic Domain knowledge of Sheetmetal Industry
Skills & Abilities
Deep technical knowledge of manufacturing
Proficiency in Microsoft Office and Windows.
SQL database experience is a plus.
Machine Understanding should know basics about cutting machines.
CAD / CAM Software Knowledge
Qualifications
Should be a Mechanical Engineer (Degree) form a recognized University/College With minimum aggregate of 60%
Travel:
50% or more may be required, generally short travels (less than a week)
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