Capgemini Hiring For Major Incident Manager at Bengaluru / Bangalore Full Time

Major incident Manager:

JD-

The Team Manager of Major Incidents is responsible for leading and managing a team of incident managers who are responsible for resolving major IT incidents. The team manager will work closely with the incident managers to identify, investigate, and resolve major incidents in a timely and effective manner. The team manager will also be responsible implementing incident management processes and procedures.

Willing to work in a 24/7 environment

Grade – D1

Responsibilities:

• Lead and manage a team of incident managers
• Develop and implement incident management processes and procedures
• Identify, investigate, and resolve major IT incidents
• Communicate incident status to stakeholders
• Work closely with Problem and Change Management
• Lead Monthly meetings with Stakeholders
• Reporting the data to senior leadership during Monthly Service Reviews
• Should have thorough understanding of ITIL processes
• Manage incident resources, including personnel, tools, and equipment
• Conduct post-incident reviews to identify lessons learned
• Train and mentor incident managers
• Stay up-to-date on the latest incident management trends and best practices
• Should participate in Continual Service Improvement Initiatives

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 12+ years of experience in IT operations, with at least 8 years of experience in incident management
• Experience leading and managing a team
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Experience with incident management tools and methodologies, such as ITIL

Additional Preferred Qualifications:

• Experience with cloud computing and virtualization technologies
• Experience with IT security
• Experience with IT governance and risk management