Job Description
Experience in technical /Global Service Desk/IT Service Desk role.
Excellent verbal and written communication skills.
Excellent phone skills and the ability to be courteous and engaging on a consistent basis.
Excellent customer service skills that build high levels of customer satisfaction.
Primary Skills
Experience in ticketing tool like BMC remedy, ServiceNow etc
Good knowledge and experience in Windows OS.
Good troubleshooting skills in O365, outlook, email related services, BYOD, MDM etc.
Global Service Desk/IT Service Desk/ IT Helpdesk experience
Secondary Skills
Good Knowledge on Skype, Teams
Experience in Networking – LAN, Wi-Fi, VPN, internet, intranet, SSO etc.
Good Experience in Encryption software’s like Bit locker, Sophos, PGP etc.
Proactive problem solving, analytical mindset & customer centric approach
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