Capgemini Looking for Helpdesk Analyst at Maharashtra Full Time

JOB DESCRIPTION Engineer should have experience working with different operating systems (Windows Linux or Mac OS) an extensive understanding of computer systems networks mobile devices Active Directory Software installations and other technological equipment. KEY RESPONSIBILITIES Should able provide to enterprise-level support to end users research diagnose troubleshoot and resolve the issues with user satisfaction. Engineers interact with end users through phone emails or chats and resolve issues/problems promptly and effectively Provide resolution to end user with agreed service level Able to work in a competitive environment and meet the KPIs (productivity quality FTF customer satisfaction etc.) JOB REQUIREMENTS Any graduate with 1.5 to 2 years? experience in technical/customer support role?

Excellent customer service skills that build high levels of customer satisfaction? A good understanding of IT providers services Advance knowledge of MS office applications Excellent verbal and written communication skills (English) Flexible to work in Shifts (24×7)