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Software Developer
Capgemini Looking for Service Desk Engineer | 2 to 4 years | Noida at Noida, Uttar Pradesh Full Time
Job Description
We are looking for self-motivated individual with experience in voice based process providing Help-desk Support (IT)
The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
Preferred qualification is B.Tech/BCA/Diploma in IT field
Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
Should be available to work on Indian Holidays
Should be good in taking initiatives and responsible enough to handle pressure
Must have a good understanding of handling Service desk issues
Should possess excellent verbal & written communication, presentation skills, inter-personal skills
Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
Handling Trouble Tickets in the form of Chat/Service Requests/Emails
Maximize customer satisfaction through effective solutions delivery
To maintain a high degree of customer service for all support queries and adhere to all service management principles
We are looking for self-motivated individual with experience in voice based process providing Help-desk Support (IT)
The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
Preferred qualification is B.Tech/BCA/Diploma in IT field
Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
Should be available to work on Indian Holidays
Should be good in taking initiatives and responsible enough to handle pressure
Must have a good understanding of handling Service desk issues
Should possess excellent verbal & written communication, presentation skills, inter-personal skills
Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
Handling Trouble Tickets in the form of Chat/Service Requests/Emails
Maximize customer satisfaction through effective solutions delivery
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Primary Skill
L1 Technical Support
Excellent Communication Skills.
Secondary Skill
International Voice Process
