The ideal candidate will have a strong background in Google Workspace administration, application user access management, and IT support for IAM processes.
Requirements:
Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience).
Proven experience in Google Workspace administration, user management, and application user access management.
Strong understanding of IAM principles, processes, and best practices.
Solid knowledge of IT support methodologies and ticketing systems.
Excellent troubleshooting and problem-solving skills.
Familiarity with policy and procedure documentation.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Attention to detail and commitment to maintaining data integrity and security.
Preferred Qualifications:
Certification in Google Workspace Administration or Training will be an added advantage.
Experience working with identity and access management tools and platforms.
Familiarity with regulatory requirements and industry standards related to IAM.
Job Requirement
Skill & Expertise
Google Workspace User Management: Create, modify, and delete user accounts within Google Workspace, ensuring proper access levels, permissions, and group memberships.
Application User Access Management: Oversee the process of granting and revoking user access to various applications and systems, ensuring compliance with security policies and procedures.
IT Support for IAM: Provide technical assistance and troubleshooting support to users regarding IAM-related issues, such as password resets, account lockouts, and access request approvals.
Ticket Handling: Manage incoming support tickets related to Google Workspace and IAM, prioritize and resolve issues in a timely manner, and escalate complex problems to the appropriate teams.
Policy Document Creation: Collaborate with the ITand InfoSec team to create and maintain documents, including access control policies, user provisioning guidelines, and security best practices.
Ticket Audit: Conduct regular audits of support tickets to ensure adherence to established processes and identify areas for improvement of issue resolution.
Adhere to SLA: Ensure compliance with service level agreements (SLAs) by meeting response and resolution timeframes for support tickets and actively communicate updates to users.
IAM Activities: Assist with IAM activities such as user onboarding, offboarding, and role-based access control (RBAC) assignments, ensuring compliance with organizational policies and regulatory requirements.
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