Capsilon Software Pvt. Ltd. Looking for Helpdesk Executive at Pune, Maharashtra Full Time

respond to requests for technical assistance in person, via phone, chat or email
diagnose and resolve technical hardware and software issuesresearch questions using available information resourcesadvise user on appropriate actionfollow standard help desk procedureslog all help desk interactionsadminister help desk softwarefollow up with customers and users to ensure complete resolution of issuesredirect problems to correct resourceidentify and escalate situations requiring urgent attentiontrack and route problems and requests and document resolutionsresolve technical problems with Local Area Networks and Wide Area networksprepare activity reportsinform management of recurring problems
stay current with system information, changes and updateshelp update training manuals for new and revised software and hardwaretrain computer users as necessaryclean up computers.

Job Type: Full-time

Salary: ₹17,500.00 – ₹27,500.00 per month

Day range:

Shift:

Experience:

• total work: 1 year (Preferred)