Summary
Ensures customer satisfaction through processing orders and coordinating customer service needs with other functions as required. Serves as primary customer contact regarding such matters as pricing, scheduling, installation, and work order generation. Records and monitors all labor, materials, and other pertinent data into a management information system.
Duties and Responsibilities
Provides information, resolves problems, and advises customers on products and/or services, ensuring customer satisfaction.
Responds to customer inquiries and provide information pertaining to modifications of existing or potential orders.
Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received.
Researches information, compiles statistics, gathers and computes various data.
Initiates, codes, reviews, and processes work orders for products and/or services.
Resolves customer requests for adjustments in work orders or billings.
Reviews, monitors, and processes all correspondence to and from customers; coordinates the submission of periodic reports to management.
Creates and maintains manual and computerized records of equipment inventory, work orders, accounts payable and billing records, and other pertinent information.
Records and monitors Employee data
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
High school diploma or Degree
Freshers /Experienced
Knowledge, Skills and Abilities Required
Ability to resolve customer complaints and concerns.
Skill in the use of computers, preferably in a PC, Windows-based operating environment.
Knowledge of planning and scheduling techniques.
Ability to gather and analyze statistical data and generate reports.
Ability to communicate effectively, both orally and in writing.
Knowledge of specified products and/or services offered to customers.
Skill in organizing resources and establishing priorities.
Listening skills.
Ability to prepare routine administrative paperwork.
Ability to resolve difficult or stressful customer service issues.
Ability to perform complex tasks and to prioritize multiple projects.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹10,000.00 – ₹15,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Speak with the employer
+91 9176012412
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