Career Guideline Services India Private Limited Hiring For Technical International voice – L1 support at Pune Full Time

Dear Applicant,
Hiring for Technical voice (international)- L1 support
Location – PuneShift – rotational Shift Notice Period – Immediate to 30 Days.
Role – SPE – 2+yrs of experience in Technical International voice , ctc upto 6lpaSME – SME – 4+yrs of experience in Technical International voice , ctc upto 10lpa
Skills -CRM applications, ticket & incident management processes
Experience on CRM applications, ticket & incident management processes
Basic knowledge on SQL
Experience on ITIL process of service desk management. Knowledge about P1/P2/P3/
incident management process
Demonstrate ability to learn new skills and quickly absorb and interpret new information,
products, and features from the perspective of the client.
Good command over English language.
Excellent writing skills, and experience of presenting complex technical information in an
easily comprehensible way`
Ability to work in a demand-driven environment. Prioritize and manage multiple requests
from different teams.
Meticulous attention to detail and a commitment to quality.
Bachelor’s degree or higher preferred.
Willingness to work on shift-based work schedule.
Should be open to work in Night Shifts & rotational week-offs.

Good to have Skillset:
MBA or equivalent degree
Knowledge on Google Cloud Platform (GCP)
Google cloud certification
ITIL V3 or V4 certification

Interested candidates Contact HR Umme@8971074281 / [Confidential Information]