Careerera snva edutech pvt ltd. Looking for Desktop Support Engineer L1 at Gurgaon, Haryana Full Time

Job Roles and Responsibilities:-

Routing and Switching protocol like BGP and STP,VTP.VLAN,WAN.

Working knowledge of NOC Monitoring Tools.

Remote monitoring & management of Network infrastructure providing Internet & Data Services at NOC support.

Basic Troubleshooting of LAN / WAN networks (MPLS, ISP, Data networking)

Basic knowledge of Router and switch configuration

Service Desk Operations (Tickets Creation, Support, and Management)

Need to focus on fast resolution of tickets within SLAs

Need to monitor and alert/log a ticket with service providers/vendors for outages/performance issues.

Need to coordinate with vendors/partners for fast resolution of reported issues.

Focus on Continuous Improvement of delivery

Focus on Customer (End-User) experience with quality checks.

Handling the support requests (by phone/email/ticketing system)

Basic Troubleshooting & Support

To carry out the scheduled activities / preventive maintenance

Carry out user management activities

Scheduling, configuring & verifying backup jobs

Proactively monitoring the alerts on tool and follow ITIL Incident Management process

Contribute to the internal knowledge management system

24*7 Work environment and 6 day working in a week.

Mac Os Experience is mandatory

Note- Minimum 1 year exp. required

Qualifications – Graduate , Diploma

Location – Manesar, Haryana

Salary – 20000 to 22000

Job Type: Full-time

Salary: ₹20,000.00 – ₹22,000.00 per month

Benefits:

Shift:

Ability to commute/relocate:

• Manesar, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)