About Us
Good Methods Global Inc is a global health-tech venture engineering CareStack ™ – a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry.
CareStack ™ is a venture funded by the same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises.
We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
Responsibilities
Be a specialist in the enterprise software of CareStack and the Business – US Dentistry – to be able to support external stakeholders of the software platform.
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with the team.
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing team
Should be ready to work in US shift timing
Skills and Qualifications
Graduates in any discipline with excellent verbal and written communication skills
Fresher or Experience as a First line Technical/Product Support Specialist or similar role
Good analytical, problem-solving and system thinking ability
Familiar with healthcare Industry will be a plus
Experience using help desk software and remote support tools
System knowledge of Enterprise ERP and CRM applications
Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment
Location
Trivandrum
Analytical Thinking
Communication skills
Position Applied : Technical Support Engineer Company Name: Cdtech Innovation Pvt Ltd Job Description : We are looking to hire...
Apply For This JobNetworking, Information Technology Agriculture PROFILE:5-7 years’ experience hands-on managing IT & security international infrastructure O365 experience Good personal computer skills...
Apply For This JobCandidates from Kochi(Mandatory) and preferred female candidates those who can join immediately Experience: 1 to 2 Years Job Location: Infopark,...
Apply For This JobOverview: Consilio’s Lead Devops Engineer manages the build and maintains CI/CD pipelines with Jenkins, an expert DevOps engineer who can...
Apply For This JobJob Title: System Administrator Location: Navi Mumbai, Mumbai Experience: Minimum 5 to 6 years Job Description: We are seeking an...
Apply For This JobWe are hiring for US recruiters- Min 6 months of US recruitment experience required (freshers with good comm skills are...
Apply For This Job