Caterpillar Looking for IT Manager – Technical Infrastructure Support at Bengaluru, Karnataka Full Time

Career Area:
Information Technology

Job Description:
Position Title: IT Manager – Technical Infrastructure Support

Job Location: Bangalore, KA-India

Job Purpose

Manager of a technical or application group with responsibility for multiple teams that perform support functions, maintenance and deployments, for complex infrastructure components related to Server and Storage, Cloud, Databases, Network LAN, WAN, WLAN. Additionally, primary responsibility will also be to manage the service levels for managed services partner for Infrastructure deployment and support.

Job Duties:
Reporting to the incumbent are internal and contracted resources that may include any or all of the following: Senior IT Analysts, IT Analysts (various levels of experience), Associate IT Analysts, and other technical or customer liaison personnel at various levels.

This role also ensures standard work is defined, monitored and supported to ensure the scope of services achieve and maintain compliance to internal policies and procedures, including those relating to sustainability, cybersecurity, SOX, and IT General Controls.

This position directs the work efforts of professional and technical employees and contracted resources that provide consulting services; and, define, design, develop, implement, and maintain application systems. Also while ensure consistent service levels from managed services partners is also required to have a sound understanding of ITSM processes. The incumbent provides guidance and results review to ensure customer quality needs are met.

The incumbent makes efficient use of available information technology and must be aware of I/S technology trends to develop compatible systems. Utilizes group standards, practices, and processes; establishes, manages, and reports adherence to schedules and may contribute to resolution of complex problems and systems challenges that involve careful interpretation, analysis and diagnosis.

Anticipates potential systems difficulties related to complex problems, identifies alternatives from many choices, and recommends the best solutions. Considers interrelationships of the functional areas involved, assures timely communications among related areas in order to support the creation of effective, reliable systems to meet changing business needs of multiple customers and corporate requirements.

The incumbent reviews standard courses of action and recommends the best options. The job requires the ability to create and make clear and useful presentations based on ideas, issues, and observations. One key role for the incumbent is that of change agent related to complex infrastructure and/or application components impacting worldwide I/T customers.

The incumbent is the primary provider of communications to staff, helps manage the technical training and development of staff, assists in career development planning including responsibility for the motivation of staff to meet objectives, formal performance evaluation of staff and is accountable for accomplishment of group objectives.

Contributes to improvement in system efficiency, costs, and quality and works closely with IS management, Business Managers, Division Managers and customer management in selecting projects and keeping them informed of progress and major problems. Works closely with the systems architects to explore alternatives and contributes to system evolution.

Provides input to staffing decisions, counsels staff and may serve on special projects and committees. Participates in the objective setting and business planning process and assists with cost containment and improvement, efficient use of resources and customer satisfaction. The incumbent develops well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come. Limited travel may be required to make presentations and assure satisfactory operation of installed systems. The incumbent assumes the role of Project Sponsor for one or more 6 Sigma projects.

Employee may also be responsible for performing other job duties occasionally as assigned.

Background/Experience

This position requires a relevant degree and/or 12-15 years of progressively complex experiences.

Requires previous technical and managerial experience in Caterpillar applications or infrastructure with a broad background in systems hardware, system software, support and development methodologies, business planning, project management, and customer application needs.

A broad knowledge of one or more application or infrastructure component is necessary.

Should have diagnostic and analytical ability along with good interpersonal, teaming, delegation, and leadership and communications skills.

Caterpillar is an Equal Opportunity Employer (EEO).

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