Centiro Looking for Service Manager – Centiro at Pune, Maharashtra, India Full Time

Centiro is a Swedish software company with 650+ colleagues. Our solutions empower marquee brands and finer supply chains in 175+ countries. We believe in enabling and empowering commerce for companies with winning aspirations who seek to make a difference. Core focus is to connect and enable cloud-based delivery and service networks in the world of digital. Centiro has received numerous awards and honours, including Great Place to Work® Legend and Sweden’s No. 1 Workplace in the Large Organizations category for 2021. Founded in 1998, with offices in Sweden, India, the UK, and the US. 

To know more about us, please visit www.centiro.com

Purpose – Always with our culture at heart

Working at Centiro is different. Inspiring, challenging and rewarding. We are on a clear and rapid path of expansion and are looking for talents with a passion and drive to make a difference. Do you have the ability to see things from another perspective? Then you might be right for us. This is an exciting time to join the Centiro journey.

About The Role

As a Service Manager you will primarily be the contact point between the customer and Centiro. On a daily basis you will be the sounding board for customer service colleagues and oversee daily operations. You are expected to continuously develop and improve the customer service processes, as well as ensuring good collaboration and knowledge sharing between colleagues.

You Will Together With a Team Provide Excellent Customer Service And Maintain Strong Relationships With Customers, This Includes Tasks Such As

• Oversee and guide activities of the Service team.
• Ensure team follows best practices and maintain service level agreements.
• Monitor issues and client complaints.
• Handle customer escalations
• Analyze re-occurring issues and ensure pro-active resolution.

Who You Are

You are a curious person and will not be satisfied with ”good enough”. To be successful in the job, you will have to be confident in yourself, as well as in others. Good communication skills are crucial for this role and your social competence will be one of the drivers in making a change.

A customer-focused mindset with a stakeholder management perspective is important, as well as your analytical problem-solving ability. The organization is highly entrepreneurial and flat, so you are expected to be a collaborative team player and a pro-active driver with the flexibility of a doer to deliver customer excellence. You are there to steer the conversations with the customers in difficult situations at times by putting your skin in the game.

Competences & Skills

• Bachelor’s degree or higher in IT, innovation or equivalent and/or work experience within relevant field
• Stakeholder management (Overall internal and external)
• ITIL Experience
• Business acumen
• 5+ years of work experience from relevant field of handling the Service Manager responsibilities.
• Demonstrable experience in Customer Service and Problem Management
• Issues Troubleshooting skills complemented by technical understanding of the systems.

Good To Have

• Knowledge in data analytics using Power BI or Data Studio
• Working experience in supply chain or logistics domain

What We Offer

Centiro is a trailblazing tech company in our industry. We were awarded Sweden’s no 1 Workplace by Great Place to Work® 2021! Using the latest technology, you get to work with world leading brands in an organization without bosses, with self-governing teams, where you’re not only allowed, but expected, to try test and learn.

Our top-modern, sustainable and thoughtfully designed Global Hub is located in Viared, Borås. Fancy a visit to the gym, a coffee at the roof-top patio or ping-pong? Or maybe a game of Mario Kart or try out our Padel court? Centiro’s philosophy is to embrace balance in life – we call it Life-Life Balance. We offer generous terms for wellness, healthcare, salary and pension. And, of course, you’ll be part of a wonderful team of colleagues!

Welcome to apply today!

Best in class

Sustainability and security are essential at Centiro. We achieved the gold level in the assessment of environmental, social, and ethical performance performed by EcoVadis; Gold Rating, Top 1%. We are above and beyond standards. We not only follow them, we develop them.

At Centiro we celebrate difference. We strongly believe that diversity of background, experience, and perspectives are integral for a dynamic workplace for our colleagues and a successful collaboration with our customers.