Cephas Consultancy Looking for Technical Support Engineer (17494) at Chennai, Tamil Nadu Full Time

Full Time

Experience

1 – 5 years

Technical Support Engineer

We are a US-based consulting, data science and technology services firm with over 2,000 people helping clients

from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end

digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design

capabilities coupled with deep domain understanding. We combine services and products to maximize business

impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.

Working at us will provide you an opportunity to work with industry leading client organizations, deep

technology and domain experts, and global teams. Our University, a learning platform, provides ample

learning opportunities starting with a structured onboarding program and carrying throughout various stages of

your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible

career paths allow you to grow into a program manager, a technical architect or a domain expert based on your

skills and interests.

Role Description: Technical Support Engineer

The ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at ease

troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.

Role Requirements

? Provide 24×7 support primarily in US shifts for enterprise users

? Excellent Communication skills

? Skilled to troubleshoot ISP & OS related technical issues

? International (US, EU, Australia) Inbound voice and chat experience

? Accent trained

Technical skills requirements

The candidate must demonstrate proficiency in,

? Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application

(billing/data center)

? Hands on experience in enterprise tools like GSuite, and Microsoft Office

? Familiar with ticketing Tools like ServiceNow and JIRA

Qualifications

? 1 to 5years of work experience in International Voice Technical Support

? B.Tech, BCA, BCOM (Computers), M.Tech, MCA

We are an Equal Opportunity Employer

We value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual

orientation, age, marital status, veteran status, or disability status.