Experience: 2+ years
Salary: 6 – 10 lac pa
Job Description:
Provide telephone, email, remote and on-site senior support to CeX staff and colleagues
Communicating predominantly with English & Spanish speaking end users
Ensure emails/tickets are being handled/acknowledged in a timely manner
Administration of Microsoft Windows Servers/Workstations, Anti-Virus, Networks, and more
Diagnose and troubleshoot hardware and software issues
Assist in any other general tasks that may arise
Escalate cases to the relevant department when required
Monitoring queue of escalated incidents
Willing to work on-call/overtime when required
Conducting training as required/requested
Maintain smooth running of shops from an IT standpoint
Provide quality service to the end-user and maintain standards for the IT Services provided
Make continual improvements to procedures and documentation
Attend and participate in all departmental meetings/training initiatives
Keeping up to date with the latest technologies
Provide telephone, email, remote, and on-site technical support to CeX staff & colleague
Ensure emails/tickets are being handled/acknowledged in a timely manner
Administration of Microsoft Windows, Anti-Virus, Servers, Networks, and more
Diagnose and troubleshoot hardware and software issues
Document troubleshooting procedures
Required Skills:
Good Verbal/Written Spanish (Latin America/Spain) & English Communication
Reliable, Confident, and Self-starter
Resilient and able to face and resolve conflicts
Experience in Supporting Overseas Customers
Basic Networking Skills
Willingness to work in rotational shifts (Night)
Preferred skills:
Good understanding of Servers, Database, Active Directory, AWS / Google Cloud Platform
Nagios/Icinga Experience.
Apply: Interested candidates kindly email your updated resume to [email protected] .
For additional information call us at 7738096814/ 7738096176/ 9967204923/ 7738294586
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