Date: Oct 27, 2022
Chain IQ is an independent, global service company providing strategic, tactical and operational procurement for its clients. Chain IQ operates from its main centers – Zurich (headquarters), New York, London, Singapore, Bucharest and Mumbai / Pune – and is currently servicing more than 20 countries (including Germany, Poland, Hong Kong, China, Japan and Australia)..
Chain IQ is growing! In order to provide our clients continuously with an excellent service, we want to further strengthen our team and are therefore looking for you!
Purpose
As IT Service Management – ServiceNow Expert, you will be an individual contributor and responsible for the lifecycle management of a global portfolio of cloud based and on-premises applications with key focus on supporting ServiceNow Application. This role mandatorily requires ServiceNow Administration and Development expertise, and only profiles with ServiceNow hand’s on experience and with enterprise application development, implementation and operations experience should apply.
As a ServiceNow Expert, you will provide general administration and management of ServiceNow application with a strong technical orientation; be a creative problem solver; be motivated to advance in the field. An ability to understand business process issues and communicate technical solutions for both internal and external client.
Collaborate with business, IT and process owners to identify and maintain service activities necessary to effectively deliver, manage and enhance services to meet business needs.
Implement new projects, on-going system enhancements, and manage Incident, Problem Management and Change Management processes on ServiceNow.
Managing project life cycle and system implementations for onboarding new solutions and Clients.
Work closely with Development and Operations teams, and under the direction of the Head of IT Service Management, will ensure technology services are delivered at levels appropriate for the business and process owners.
The role will require hands-on functional and technical experience on ServiceNow as well as on application roadmaps, implementation projects, on-going system enhancements, and at times collaboration across multiple ITIL processes including Incident and Problem Management and Change Management planning and delivery.
Tasks and Responsibilities:
Collaborate with business, IT developers and process owners to identify and maintain service activities necessary to effectively deliver, manage and enhance services to meet business needs
Development and production support for the ServiceNow application through troubleshooting, problem analysis and determining resolution to correct issues and maintain the health and stability of ServiceNow applications.
Ensure applications are ready to support new or existing processes and service levels with oversight of Change, Release and Testing and Capacity management
Establish relationships and work closely with application vendors to ensure successful delivery of all IT Service Management functions
Work closely with business and process owner to develop realistic and robust planning to reduce risk when introducing changes to platforms, and effectively manage service delivery expectations
Understand and communicate business priorities to ensure appropriate resources are allocated to projects requiring the most critical deliverables to the business user community
Escalation point for technology and service delivery staff on respective applications within one’s service portfolio
Be seen an expert on the ServiceNow application.
Did we pique your interest? We would be pleased to receive your application
Information for recruiting agencies: We only accept direct applications.
The health and safety of our employees and candidates is very important to us. Due to the current situation related...
Apply For This JobOnly Candidates with 6+ years of experience apply Only Candidates based out of Hyderabad or willing to relocate apply About...
Apply For This JobAbout Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience...
Apply For This JobJob brief We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks. Resourcefulness...
Apply For This JobJob Description: Main Responsibilities As a risk analyst you are required to validate track and manage all risks from submission...
Apply For This JobProfile-IT Executive/Desktop support Engineer Salary- up to 30 k Job location-Mahipalpur,Delhi technical helpdesk | application software support | configuring lan...
Apply For This Job