ChunaGes Prod Looking for Manager , IT Support at Surat, Gujarat Full Time

• Purchase, repair, assemble, inventory, and ship hardware. Manage local vendors.
• Answer client phone calls, e-mails, and service tickets timely and efficiently.
• Document all client correspondence in the ticketing system.
• Resolve any customer issues through research and collaboration among departments. Keep up-to-date on the latest software and hardware releases and update downstream IT services accordingly.
• Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.
• Identify, research, and seek resolution to a variety of complex end user technical problems. Respond to technical support requests via walk in, email, and telephone.
• Maintain local storage, backup, and networking infrastructure.
• Develop documentation / instructions of standard operating procedures.
• Serve as local purchasing agent, including the identification, acquisition, and installation of user desired hardware and software.
• Manage members of a Help Desk team, to include direction, employee growth cycles, escalation routes, and more.
• Perform other duties as assigned.

Job Type: Full-time

Salary: ₹77,000.00 – ₹150,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Day range:

Shift:

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• total work 10 years (Preferred)

Language:

Shift availability: