CIA software Company Looking for IT Operations Manager- Food POS Company at Chennai, Tamil Nadu Full Time

Key Responsibilities:

• Leading a young and ambitious team working to grow the company

• Led Team responsible for preventative maintenance, level 13 technical support, repair and root cause analysis

• Driving ownership of outcomes within the teams at all levels

• Manages the day-to-day operations of the various departments for the staff by establishing priorities, scheduling, and assigning work, adjusting schedules in order to achieve good business outcomes.

• Reviews and creates standard operating procedures and advises on opportunities for improvement

• Analyzes and tracks performance metrics to continuously improve the business

• Drives system performances and implements practices to reduce churn rate/client turnover

• Conducts application outreach to ensure a positive and superior client experience; resolves client complaints

• Conducts interviews, makes hiring decisions, then on-boards and trains new operational employees

• Manages employee performance and assists employees in making improvements to their performance through coaching, mentoring, training, skill development, and administering performance reviews

• Prepares monthly reports highlighting company operations KPIs and proposes opportunities for optimization with good presentation skills

• Develops a client acquisition process along with Marketing team

• Project Manager for numerous outlet/system launches

• Smart TV installation & configuration

• Perform confidently and authoritatively in role of incident management subject matter expert

• Formulation of the IT functional strategy by providing inputs from an IT Infrastructure perspective, and ensure IT Infrastructure requirements are incorporated into the functional strategy.

• Manage IT operations including administration, ERP project planning & implementation, network support as well as the daytoday staff management.

• Heading the IT infrastructure design and implementation team responsible for the complete IT setup for new projects

• Upgraded the present network to keep up with the growing requirements and to be future ready

Job Type: Full-time

Salary: Up to ₹55,000.00 per month

Schedule:

Ability to commute/relocate:

• Chennai, Chennai – 600034, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 6 years (Required)
• Handling Level 13 Technical support People: 5 years (Required)
• Food industry: 3 years (Preferred)

Language:

Work Location: One location

Application Deadline: 17/12/2022
Expected Start Date: 30/12/2022