Roles & Responsibilities:
1. Should be capable of understanding basic troubleshooting steps for Wi-Fi, Bluetooth, hardware and software.
2. Work with the technology team, product team, and global repair team and update them with the technical issue faced by the customer with utmost precision.
3. Should be attentive and immediately raise an alarm to the respective team in case something went wrong with the product or a global downtime.
Skills:
and global repair team and update them with the technical issue faced by the customer with utmost precision. 3. Should be attentive and immediately raise an alarm to the respective team in case something went wrong with the product or a global downtime.
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