CIEL HR Services Looking for CIEL/STF/24687: Desktop Support Engineer at Bengaluru, Karnataka Full Time

Job Title: Desktop Engineer

Location:Bangalore(Poojanahalli)

Shifts: Rotational

No of working days: 6 days

Cabs are available

***Mandatory to go to office***

Roles and responsibilities:
Provide end-user support and record incident resolutions via the help desk tool.

Experience with TCP/IP and general networking issues.

Willing to work in shifts, weekends, and outside work hours during critical events.

Experience in providing management and senior management end-user service and support (laptop/ video conference/ phone issues etc.).

Maintain the record of IT assets and update monthly MIS so that the IT assets are maintained aptly including the buffer stock.

Provide investigation, diagnosis, resolution, and recovery for hardware/software problems.

When unable to resolve, escalate to the second or third level in accordance with the Help Desk escalation processes of the company.

Manage service requests, software installations, new computer setups, upgrades, etc.

Maintain overall ownership of the user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

Provide initial assessment of urgency and business impact on all support calls.

Provide enhancement request feedback to IT regarding the technology environment and customer needs through the defined processes.

Strong work ethic, detail-oriented well as excellent oral and written communication skills.

Sound problem resolution, knowledge of IT Security as per ISMS & ISO, judgment, and decision-making.

Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the IT infrastructure.

Strong interpersonal and organization skills, successful in working both independently and in a team environment.

Skill, personal qualities & behavioral traits

Experience in coordinating with Vendors (Teleco) for the best uptime of services

Good communication ( written / spoken / On phone )

Ability to manage multiple tasks efficiently

Basic knowledge of Network, Compute and Unified Communication exposure to Cisco/ Avaya preferred

Good crisis management skills and ability to manage and moderate outage calls/co-ordination calls

Mandatory Skills: Active directory, dhcp,dns,O365,hardware and software installation,troubleshooting

About Company : is a fast-paced technology and consulting company with an emphasis on key industries such as Banking and Manufacturing, and deep domain expertise across the entire value chain.

Apply on [email protected]