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Software Developer
CIEL HR Services Looking for CIEL/STF/26522: Service desk engineer at Mumbai, Maharashtra Full Time
Full Job Description
Call Management & Escalation
IT User Support on Phone, Email & Tool
Maintain the full database of call logged for future support
Ensure that tickets are responded/resolved within SLA and follow up with respective stakeholders
Reporting as per defined frequency
Ensure that response to the user is properly drafted and understandable to the users
Coordination with respective stakeholders
Ensure to daily review of the tickets and also route the tickets to the appropriate support team
Provide information and activity support to all parties logging call, pertaining to DC infrastructure and assets
Infra Support Operation for Managed Services
