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Software Developer
CIEL HR Services Looking for IT Service Performance/Management Consultant at Bengaluru, Karnataka Full Time
WORK MODE- REMOTE
EXPERIENCE- 10 TO 12 YEARS
a. Strong IT Service Management (ITSM) knowledge
b. Ability to represent a story of the KPIs that contribute to IT Resilience
c. Represent the data and insights in a meaningful executive summary
- Support IT Service Performance Monthly Review
o Partner with IT functional teams to collate data/content and build the storyline for
the right decisions & actions from IT Leadership Team (ITLT).
o Collaborate with IT functional teams to identify the operational topics to bring to
ITSP reviews
o Understand the proposed topic and challenge the IT functional teams on the
data/content and expected support from ITLT
o Partner with ITSP process owners to bring the relevant data & content for the
chosen topic from IT functional teams
o Bring ideas to represent the data/content visually for the senior audience
consumption
o Participate in internal reviews with Client Director and VP on final content and revise
based on feedback
- Drive IT Service Performance Initiatives
o Work closely with Client ITSP lead manager on planning and landing ITSP initiatives
o Initiatives could be around resilience improvements, IT Service Management/Service
Delivery processes, or IT Service Performance Culture
o Bring industry views and outside in on IT Service Performance management /
Culture and suggest client for adoption
- Skills / Capabilities Needed
o Very good in preparing presentations (PPT skills) for a senior executive audience
o Very good in storytelling, articulation & problem-solving techniques
o Very good in communication, collaboration, and interpersonal skills
o Able to manage time well and deliver quality content for internal reviews and final
sessions
o Appreciation of IT Service Performance Management Processes, Service Delivery
(ITIL Service Value Chain)
o Good understanding of Power BI Reporting Technology
o Quick learning on BER (Business Excellence Reporting) tool used for metric
management
