Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanitydriving our business priorities alongside meaningful social, community, and societal impact.
Manager, Global Technical Support
Achieve your ideal career at the forefront of innovation with Ciena. We know the importance of life outside of work, which is why our employees enjoy flexible paid time off and the freedom of working remotely. Ciena empowers our teams with competitive salaries and incentives, community volunteer programs, professional development resources, and support for our mental and physical healthall experienced within a diverse and inclusive culture. To put it simply, we’re a technology company driven by our humanity.
How You Will Contribute
Reporting to the Director of Global Technical Support Global Customer Care(GCC), you will lead a team of Level 1 Technical Support engineers who provide system level pre & post-sales support for CIENA’s Global Customer base. This includes answering incoming customer calls and Portal requests, testing, troubleshooting and partnering with our customers (remotely or locally) to solve issues with Ciena products in their network.
What Does Ciena Expect of You
The Must Haves
The Assets
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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