No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified below and you think you can bring value to the role, we’d love to learn more about you!
.
What will you do at Ciena?
Provide system level post-sales support for CIENA’s Customer base. This includes testing, troubleshooting and remote technical support for CIENA products. A good understanding of the fiber optic transport and/or switching protocols is essential. Knowledge and experience with personal computers, Microsoft office suite of software. Basic expertise in data communications protocols including Ethernet and IP networks is required. Experience with UNIX and SUN/Oracle systems would be beneficial.
Responsibilities
Provide remote technical support (via telephone or on line) on identified CIENA products 24×7 when required. On call duty includes evenings and weekends.
Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found
Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training
Contribute to publishing of MOP/ISB/FSB documents.
Contribute to knowledge base.
EDUCATION AND EXPERIENCE
Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
Foundation knowledge of the operation of fiber optic transport and/or switching equipment.
Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
Basic problem solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.
CANDIDATE PROFILE
Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
Ability to analyze, trouble-shoot and resolve problems
Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
An understanding of transport and switching systems for telecommunications applications and Optical Networking
Familiar with various types of test equipment for optical and protocol testing
System level trouble shooting on fiber optic telecommunications transport and switching equipment.
Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required.
Knowledge of computers, data communications, UNIX SUN/Oracle and IP network experience would be a benefit.
Experience with network management systems would be beneficial
Strong background in relationship building and Customer focus
Team player
Ability to deal with stressful situations
Must have the ability to communicate in English language both verbal and written
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Roles and Responsibilities Experience- Min 1- 2yrs relevant in desktop support. Should be good in Windows Support, Outlook Support, Active...
Apply For This JobAbout Company: Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not...
Apply For This JobIdentifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and...
Apply For This JobThe health and safety of our employees and candidates is very important to us. Due to the current situation related...
Apply For This JobExp: 5+ yrs Location: Navi Mumbai (WFO) Skills Required: Cisco Networking,Switching and Routing,Switches & Firewall Installation and Administration,UNIX Network Administration,Virtual...
Apply For This JobFull Job Description 1 Year Experience in the entire Recruitment life cycle from sourcing, screening, selection, and salary/Rate negotiation. Self-motivated,...
Apply For This Job