No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified below and you think you can bring value to the role, we’d love to learn more about you!
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Solutions Consulting and Network Engineer for post-sales engineering services (Design and Consult) for NA based Ciena customers. Activities include assisting with Consulting, Design, Audits and Operations (DND, DCN, Photonic, Solution Acceptance, Layer 2/3 Engineering and Provisioning, Network Reconfiguration and Migrations).
Job position requirement is primarily day-shift based, with 2nd/3rd shifts involvement for engineering procedure execution and work implementation on live customer networks.
To provide leadership, mentoring and coaching internally to peers on various products (39xx, 51xx, 6500, CPL, MCP, PNC and others).
1.) Develops network solutions based on Customer requirements including growth plans, capacity constraints, new features, technologies.
2.) Stays abreast of new product engineering guidelines and keeps current with the latest technologies in order to deliver optimum network designs to the Customer.
3.) Provides timely support to Customers for questions/issues. Communicates project status and escalates problems to the engineering team leader.
4.) Performs assignments within schedule, with high quality, following established processes, Customer Specific Requirements and Engineering guidelines.
5.) Proactively pursues methods or solutions that will improve the Customer network and/or Engineering processes. Works to ensure Customer satisfaction.
6.) Shares knowledge with the engineering team by mentoring individuals and holding internal training sessions. Ensures new found knowledge is captured with appropriate tool and process updates.
7.) Tracks and reports performance against budget and ensures generation of change orders where appropriate.
8.) Leads Engineering team and serves as a single point of contact for network design/migration projects.
9) Receives project inputs from the SE and/or Customer and is responsible for validating and creating the Detailed Network Design (DND) that contains all the required settings and configurations needed to properly provision and turn up Ciena’s equipment.
Being You @ Ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.
We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Ciena’s interview process or seeking employment with us.
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