Achieve your ideal career at the forefront of innovation with Ciena. We know the importance of life outside of work, which is why our employees enjoy flexible paid time off and the freedom of working remotely. Ciena empowers our teams with competitive salaries and incentives, community volunteer programs, professional development resources, and support for our mental and physical health—all experienced within a diverse and inclusive culture. To put it simply, we’re a technology company driven by our humanity.
How You Will Contribute:
Reporting to the Senior Manager of Global Technical Support, as a Specialist, Global Technical Support, you’ll provide system level post-sales support for Ciena’s customer base, including testing, troubleshooting and remote technical support for Ciena products. You may also be involved in on-site day-to-day interactions with the customer concerning all aspects of network planning, deployment and technical network issues and design.
What Does Ciena Expect of You?
Customer First – what’s important to the customer is important to you. You make getting things done a priority.
Initiative – You’re a self-starter who works with limited direction and is accountable for resolving issues quickly and delivering against aggressive deadlines.
Relationship Builder – you possess the know-how to build trusted, long-term relationships quickly.
Problem solver – you have the ability to readily assess a customer’s requirements and technical issues and identify optimal solutions.
You embrace change – thriving in an environment of ever-changing, challenging, and often competing priorities.
The flexibility to work independently and as part of a broader team – you thrive in a team environment, but are comfortable working independently as required.
A savvy communicator – understanding how to tailor your communications and proposals accordingly to specific audiences to ensure your ideas recommendations are understood and well-received.
A commitment to learning – about Ciena’s products, competitor offerings and customer concerns
The Must Haves:
Bachelor’s degree in engineering or computer Science coupled with experience in a technical support role with an equipment vendor in the Telco industry
Experienced with various types of test equipment for optical and protocol testing
Exposure to with system level troubleshooting on Layer 2/4 networks and associated DCN networks.
L2: Bridging/Switching, VLANs, QinQ, CFM services, G.8032 architecture, Static MPLS-TP.
L3: IPv4 and IPv6 routing (basic understanding), Routing protocols – OSPF, IS-IS, MP-BGP, MPLS-TP and MPLS-TE, L2VPN and L3VPN, Segment Routing, Ethernet VPN, Seamless MPLS.
Good understanding of virtualization technologies and VNF utilization and configurations, particularly routing functions.
Problem solving experience and expertise in the areas of Carrier Ethernet equipment, L3 VPN, or associated management networks and products
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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