Cinesoft Private Limited Looking for Technical Support Executive at Kadavanthara, Kerala Full Time

We are looking for ambitious professionals with excellent communication skills and a great attitude for our voice to customer/agent support processes. They will potentially have quality & productivity goals across multiple technical environments. In this role, you will be responsible for implementing and applying effective, tactical strategies to improve the business/product verticals.

Responsibilities

• Respond to customer tickets and product incidents by phone, calls, email, chats, and online and process through to resolution, recording the status, further communications, follow-ups, and outcomes.
• Solve customer issues through a broad range of processes, methods, and collaboration with other members of the team ensuring customers’ satisfaction.
• Proactively provide updates to the customer on the status.
• Management of Front-line Technical Support.
• Answering queries about products and services.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Work closely with the Product teams/engineers to resolve software issues and defects.
• Contribute to the development of the team knowledge base and online resources.

Requirements

• Minimum 0-1 Year of professional experience in a customer service capacity.
• Excellent written and oral communication skills in English.
• Ability to multi-task, prioritize, and manage time effectively.
• Able to communicate technical information and data verbally and in writing for a variety of audiences
• Good interpersonal skills; ability to work both independently and in a team environment.

Education: CCNA, RHCE, Bachelor’s (Preferred)

Experience: Technical support: 1 year (Preferred)
Language: Malayalam, English (Preferred)

Job Types: Full-time, Regular / Permanent

Salary: ₹10,000.00 – ₹15,000.00 per month

Schedule:

Supplemental Pay:

Education:

Language:

Expected Start Date: 04/04/2022