CINQUE Technologies Looking for Engineer, Technical Support, L1 (Application Support) at Kochi, Kerala Full Time

Managing client calls and forward to concerned account managers.

Research and identify solutions to software issues.

Diagnose and troubleshoot technical issues.

Ask customers targeted questions to quickly understand the root of the problem.

Track computer system issues through to resolution, within agreed time limits.

Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).

Provide prompt and accurate feedback to clients.

Refer to internal database or external resources to provide accurate tech solutions.

Ensure all issues are properly logged.

Prioritize and manage several open issues at one time.

Prepare accurate and timely reports.

Document technical knowledge in the form of notes and manuals.

Maintain jovial relationships with clients.

Requirements:
1-3 years of experience as a Technical Support, L1 (Application Support) in an IT Company.

Bachelors in Computer Science or Degree in technical related field.

Basic experience in coding or software development. Basic SQL query knowledge

Should possess an excellent communication skill.

Minimum any web application supported knowledge

Calling experience

Good Customer handling skills