Cint Looking for IT Support Specialist at Gurgaon, Haryana Full Time

Overview:
Are you a highly motivated IT Support Technician and a team player good knowledge in Windows, network, hardware, and software? Do you feel comfortable to explain problems and solutions and giving support to non-technical users? Aiming to work towards long term goal and in fast growing environment? Join our global IT Support team and take part in building the next generation web systems. Our main goal is to connect everyone who has a question, to anyone wanting to give his or her opinion. As an IT Support Specialist, you will be part of a global IT operation who is providing internal support to more than 1000 users around the world.

Responsibilities

Act as the 1st line IT Support within the company and flexible for rotational shifts.

Develop and maintain our existing IT implementations.

Work with projects assigned by the Team Leader of IT Support.

Provide technical knowledge around our internal systems

Maintain the IT environment across Cint organization

Close communication with Cint IT teams.

Able to travel to other offices and around the world for local maintenance and support

Proactively work together with Cint employees and educate in how to better utilize implemented IT solutions to avoid recurrent IT related problems.

Share knowledge and find ways to high level learning through hackathons, seminars and conferences.

Envolve the working environment that currently embraces continuous learning and cross functional teams.

Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT

internal use and for the Cint employees.

Establish a continuous improvement culture and associated processes to ensure support needs reduce over time.

Experience

Things you would need to enjoy this role are:
More than 2 years of experience supporting IT related issues in an enterprise setting

Fluent in English, both written and spoken.

General understanding of modern IT systems and the skills needed to maintain and support such environments.

Know-how and willingness to communicate with users and internal stakeholders.

Good understanding of Windows, networks, hardware and software.

Skills:
Server administration knowledge in either Windows, Linux, or both. Mac OS knowledge is a plus.

Being familiar with tools and environments like VMWare, Office365, mail and outlook configuration and Azure.

Some programming or scripting expertise is a plus

Good understanding of Windows system, networking, hardware and software

Provision and deprovision new user computers and accounts

Network / Connectivity: File server, wireless and LAN internet, etc.

VPN configuration and implementation

Active Directory and security group setup experience

Experience in working in a ticketing system, preferably Zendesk

Experience and good understanding in working with Atlassian Suite – Jira, Confluence, Okta